Returns & Replacements

We want every order to arrive exactly as expected. Because Mothman.Life products are made specifically for each customer, our return process is designed around damaged, defective, misprinted, or incorrect items.

Damaged, defective, or incorrect items

Contact us within 30 days of delivery if your item arrives damaged, contains a production defect, has a significant print issue, or is not the item you ordered. Please include your order number, a description of the problem, and clear photos of the item and packaging.

After we review the issue, we will arrange an appropriate replacement or refund when the claim is confirmed. You will not be charged additional product or standard shipping costs for an approved replacement.

Size and fit

Please review the size guide shown on each product page before ordering. Because each item is made to order, we generally cannot accept returns or exchanges when the correct product and size were delivered. If you are unsure about sizing before ordering, email us and we will gladly help.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. Production can begin quickly, so changes and cancellations are not guaranteed after an order is submitted to a production partner.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate delivery address. If an order is returned, lost, or requires reshipment because the address supplied at checkout was incorrect or incomplete, additional production or shipping charges may apply.

Packages marked delivered

If tracking shows that a package was delivered but you cannot locate it, check around the delivery location, contact household members or neighbors, and contact the carrier. If the package is still missing, email us so we can review the shipment with the fulfillment partner.

Refund timing

Approved refunds are returned to the original payment method. Your bank or payment provider may require additional business days to post the credit after it is issued.

Start a request

Email mythicalcrew@mythicalpizza.com with your order number and supporting photos. Please do not mail an item to a production facility or business address unless we provide return instructions.